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Covid-19 FAQ
- Are there any prerequisites before flying to Cyprus?
- Is the hotel fully operational?
- What measures have been taken regarding the staff of the hotel?
- What measures have been taken in common areas to protect guests and staff?
- What measures have been taken at the reception to protect guests and staff?
- Have the check-in and check-out times changed?
- If there is use of lift, keeping the lift keys sanitized & how many per lift?
- Do I have the option for contactless check-in and check-out?
- Are the room keys disinfected?
- What procedures does the porter follow with the luggage?
- How often are the rooms cleaned?
- How are the linen washed?
- Is the room service available?
- What measures have been taken in the hotel restaurants?
- Will there be limited seating arrangement during lunch or dinner in restaurants?
- Is table reservation required?
- Will there still be buffet service or will the meals be served?
- Where can I see the restaurant menus?
- Will the sunbeds and umbrellas be available for use?
- Are there any restrictions for swimming in the pool?
- Will the sunbeds and umbrellas be disinfected ?
- Will there be beach and pool towels available?
- How is the pool water been cleaned?
- Is the Serenity Spa available?
- Should I make an appointment for the Serenity Spa?
- What measures have been taken in the Serenity Spa?
- Is the gym available?
- Are all Gym & Spa facilities available?
- What measures have been taken in the gym?
- Are there any restrictions in the gym?
- Will the entertainment be available during our stay as normal?
- Is the Kids Club available during our stay as normal?
- What measures have been taken at the Kids Club?
- Are there any general protocols that will apply to the whole destination?
- Is the use of masks compulsory in all indoor and outdoor areas?
- What is valid for going outside the hotel?
- What is the Contingency Plan for Possible Guest or Member of Staff with Covid-19 Symptoms
- How will we deal with travelers who test positive during their stay in Cyprus? Who will cover the cost of hospitalization and t
- What is the isolation duration for positive cases?
- How can travelers be kept up-to-date with the latest developments, and informed about protocols implemented at the destination?
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Concierge
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