Terms and Conditions


Booking Payment
Non-Refundable: Upon receipt of your reservation, 100% of the total reservation amount will be applied to the credit card used to make the reservation. Extras must be settled on guest departure.
Semi-Flex: 50% of the total amount will be charged on the credit card used to make the reservation 14 days prior to arrival. Remaing 50% will be paid upon arrival at reception. Extras must be settled on guest departure.
Free Cancellation: Zero deposit will be charged at the time of the booking. 100% will be at the time of arrival at reception. If reservation is made within 3 days prior to arrival, 100% will be charged to the credit card used to make the reservation. Extras must be settled on guest departure.
St Raphael Resort reserves the right to cancel any online reservations made with invalid credit cards.

Full Prepayment/Non Refundable rates cannot cancel free of charge at any time.
Semi-Flex can be cancelled free of charged up to 14 days prior to arrival. If cancelled within 14 days prior to arrival, a credit voucher equal to the 50% deposit will be issued for future use.
Free Cancellation policy allows free cancellation if received up to 3 days prior to arrival. Cancellations received within 3 days prior to arrival are subject to cancellation fees of up 100% of total amount.
Cancellations Fees are based on terms booked.

Reservation Modifications
Full Prepayment policy cannot be modified.
Semi-Flex can amended free of charge up to 14 days prior to arrival. Amendment fees may apply within 14 days prior to arrival.
Free amendments up to 3 days prior to arrival. Amendment fees may apply within 3 days prior to arrival.

No Shows
No shows are subject to 100% charge to the credit card provided and no refunds are issued.

Cancellation Process
Please contact us [email protected] to cancel your reservation. Cancellation / Refund Policy apply.


By ticking the box "Accept the terms and conditions" on any of our online contact/enquiry form(s), you accept and agree to the following policies:
By completing our contact form(s), including any special offer enquiry form(s) you automatically agree to receive our newsletters and promotions. All newsletters are sent with fully operational 'unsubscribe links'. In the event you no longer wish to receive our newsletters, then simply click the 'unsubscribe' link at the bottom of the newsletter and you will be taken to our mailing list to unsubscribe.


Restaurant bookings or enquiries including table reservations are not treated as confirmed bookings. Upon receipt of any enquiry a member of staff will contact the guest and confirm the enquiry details before finalising any booking.

Spa Etiquette

Please contact us in advance to make a booking for either the spa or hair dressing salon in order to book your preferred treatment times before your arrival in the spa.

Please arrive 10 minutes before your scheduled reservation. This allows time for leisurely check in, a change of clothes and a few quiet moments to relax before your treatment. Late arrivals will be charged in full and given only the remaining time of the session.

To ensure the serenity of the spa experience, we ask that you turn off your mobile phones upon arrival. In the relaxation room, please respect other guests and keep conversations quiet and noise to a minimum level.

Spa Gift Vouchers
A perfect way to spoil a friend or loved one. Spa Gift Vouchers can be purchased from the spa reception for a variety of different amounts and treatments.

Whilst we have done our best to arrange a full array of packages, we do understand that everyone has different needs and requirements. Please do let us know if there is anything else we can arrange for you and we will be happy to tailor make a programme just for you. Your comments and opinions are always welcome.

Seasonal and Special Treatments
Please do ask our therapists about any special treatments that may be available seasonally or tailored to your individual requirements.

Be Alert
Please alert our staff if you are: pregnant, suffer from muscle or joint injuries, varicose veins and broken capillaries, are using retin-A creams, have any sensitivity to iodine, are taking any photosensitive medication, have had recent laser treatment or plastic surgery, suffer from heart disease, hypertension, thyroid problems or any other problems that may affect your treatment. The above conditions may come in conflict with some of our treatments.

Male or Female Therapist
It’s up to you. Spas make every effort to accommodate guests’ wishes in this regard. Keep in mind that at peak hours, it may be harder to fulfil your request, and that for less-requested treatments, the spa may have only one therapist available. Remember to book in advance. If you are a fan of a particular therapist, chances are someone else is as well.

Spa Cancellations
A 24-hour cancellation policy is required to help us reschedule your appointment. If a cancellation is made less than 24 hours prior to your appointment time, a 50% charge will apply whilst a full charge will be imposed for no shows or a cancellation made within a 4 hour period of the appointment times.

Opening Hours and Contact Details
Our Serenity Spa is open every day throughout the year.
Operating hours: 08:00-20:00hrs
For guests calling from outside the resort, you can contact us for your appointments at:
St Raphael Resort at +357 25 834200 or by calling the Serenity Spa directly at +357 25 834332.
For guests calling from their rooms, please dial 4332
You can also email [email protected]
Credit card details or room numbers will be asked to confirm treatment reservations.

You can contact St Raphael Resort by calling +357 25 834 200, emailing [email protected], or faxing +357 25 635 491. We endeavour to answer all enquiries within 24 hours.

The hotel management reserves the right to change or modify the above terms and conditions without notice.