Job Vacancies

St Raphael Resort and Marina, an internationally recognised 5-star hotel in Limassol is looking to recruit a qualified candidate for the following positions: 

1. Restaurant Manager for the Thai Restaurant

Reports to: F&B Manager

Responsibilities:

• Carry out supervisory responsibilities in accordance with the Company’s policies and training programs.
• Build quality relationships with the management team and staff and maintain team spirit
• Meet financial targets (operation cost control) of the Thai Restaurant 
• Prepare the weekly schedule for the restaurant staff 
• Participate int the weekly F&B meeting
• Ensure that all staff reports for duty on time and keeps clean &smart appearance 
• Enhancing guest satisfaction 

Qualifications:

• Must be strategic, creative and able to clearly communicate with his staff
• Pleasant Personality 
• Strong interpersonal & communication skills
• Management and Leadership skills
• At least 5 years’ experience in the same position 
• Excellent knowledge of English language. Russian language will be considered as additional qualification

 

2 Guest Relations Officer

Reports to: Front Office Manager

Responsibilities:

• Advise guests on how to fully enjoy their stay, assists them with enquiries and requests and solves any problems that may arise in a prompt manner.
• Ensure Guests' birthdays and anniversaries are acknowledged.
• Contact all repeaters and VIP guests upon arrival and ensure that guests with special needs (disabled, elderly, etc) receive personalised service.
• Coordinate communication between guests and departments 
• Be aware of the opening hours of all facilities and services available for our guests.
• Be aware of the nearest available transport options, local and those between cities, as well as attractions and any major city events.
• Reply to all guest communication, with regards to guests’ questionnaires, online reputation channels.

Qualifications:

• Pleasing, cheerful and outgoing personality 
• Always smiling and welcoming to the guests 
• Active listening and eloquent speaking skills
• Excellent knowledge of English and. Russian language. Any other language will be considered as additional qualification
• At least 2 years’ experience in the same or similar position 
• Diploma/degree in Hospitality preferred

3. Receptionists

Reports to: Front Office Manager

Responsibilities:

• Welcome and greet guests 
• Answer and direct incoming calls 
• Inform guests of hotel rates and services 
• Register and check guests in/out 
• Listen and respond to guest queries and requests both in-person and by phone 
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests 
• Inform housekeeping when rooms have been vacated and are ready for cleaning

Qualifications:

• Pleasing, cheerful and outgoing personality 
• Always smiling and welcoming to the guests 
• Active listening and eloquent speaking skills
• Excellent knowledge of English language. Russian language will be considered as additional qualification
• At least 1 years’ experience in the same or similar position 
• Diploma/degree in Hospitality preferred

 

4. Spa Supervisor/ Manager

Reports to: the Managing Director

Description of the position:

As the Supervisor/ Manager of the spa, he/she would play a very important role in the day to day operations of the SPA and health club department. Should strive to maintain and motivate the entire SPA team, and also able to create a culture of care and service excellence among employees.
Able to develop and implement SPA operational goals, policies and procedures. Additionally responsible for leading the efficient and effective Spa operations including short and long-term strategic planning.

Responsibilities:

• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained 
• Ensure all areas of the Spa are kept clean and well maintained at all times 
• Ensure the guest experience is relaxing and in accordance with the hotel's standards 
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations 
• Able to handle any guest complaints or special requirements
• Able to promote and sell spa programs to hotel guests, groups, conference guests walk-in etc
• Perform any other duties that management may reasonably require

Qualifications:

• Must be strategic, creative and able to clearly communicate with his staff
• Pleasant Personality 
• Strong interpersonal & communication skills
• Management and Leadership skills
• At least 3 years’ experience in the same position 
• Excellent knowledge of English language. Russian language will be considered as additional qualification

 

5. Spa Therapist

Reports to: Spa Manager

Responsibilities: 

• Perform different spa services such as body treatments, massages, hair removals, facials, pedicure and manicure 
• Take care of working equipment and sample inventory of products 
• Manage and keep the room cleaned and stocked
• Respond to all customer questions, needs and wants 
• Suggest treatments to customers based on their needs
• Upsell when appropriate 
• Adhere to hygiene standards and health and safety regulations

Qualifications:

• Pleasant personality
• Certification in Spa Therapies
• Knowledge of proper massage therapy methods 
• Knowledge of English. Russian language will be considered as additional qualification
• Excellent communication and interpersonal skills
• Register in the Spa association 

6. Spa Receptionist 

Reports to: Spa Manager

Responsibilities:

• Provide guidance to clients on the procedures at the spa 
• Answer telephone calls and provide accurate information to client 
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too 
• Keep clients updated on currently available promotions, discounts, products & services offered in the Spa
• Process payments from clients for services ordered from the spa 
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers 
• Give appointments to clients on specific days 
• Open and close the spa at the appropriate time
• Ensure that the front desk is clean and organized for free movement

Qualifications:

• Pleasant, cheerful and outgoing personality 
• Always smiling and welcoming to the guests 
• Active listening and eloquent speaking skills
• Knowledge of Microsoft Office mainly Excel, Word and Outlook.
• Excellent knowledge of English and Russian language 

 

7. Accountant

Reports to Financial Controller

Responsibilities:

• Full charge bookkeeping including all month and year and journal entries (accruals, prepayments etc.).
• Compilation and preparation of monthly, quarterly and yearly financial statements for in-house use and decision making.
• Maintain all client accounts of time, billings payments. Collection of accounts receivable when necessary.
• Prepare all monthly client invoicing and creditor payments.
• Reconcile credit card receipts and statements monthly

Qualifications:

• Professional qualification CAT or equivalent, with experience and knowledge in bookkeeping and accounting principles.
• Experience in Microsoft Office products mainly Excel, Word and Outlook.
• Maintain client and business confidentiality.
• Demonstrate the ability to work with numbers and understand a broad range of common financial matters in a timely manner.
• Be fluent in English both writing and speaking
• Be able to work with diverse personalities
• Present a professional appearance and demeanor.

 

If you are interested in employment opportunities at St Raphael Resort, please download our application form by clicking the link below: