Vacancies

Job Overview:

The Spa Manager will ensure the smooth running of the Serenity Spa, in the most efficient and effective manner. Through the effective development, management and leadership of the department’s human resources, equipment, and provisions he/she will deliver the best of services and treatments, to all Resorts’ guests, spa members and local visitors.

Main Responsibilities & Duties:

• Ensure Consistent Spa Experience in an environment where luxury, tranquillity and uniqueness are consistently maintained
• To monitor and control all Spa areas and activities by actively participating in the daily running of the operations and be vigilantly attentive to service details and all product quality.
• To train and ensure that all team members understand all products, facilities, service standards, methods of delivery and presentation of treatments, retail and sales techniques.
• To participate in the building of an efficient team of employees by taking an active interest in each other’s welfare, safety and development.
• To ensure a safe workplace by identifying hazards and taking corrective action and to instruct employees on specific safe work practices.
• To thoroughly understand, adhere and train in all Hotel’s standards in customer service, product presentation and maintenance, cleanliness and hygiene
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations
• Should be able to handle special quests ‘requirements and to positively use feedback, comments, and suggestions for the improvement of the spa services and facilities.
• To implement and follow Resort’s sales plan and promotions for the improvements of revenues and to ensure that strict cost control measures are in place and adhered to in terms of storage areas and stock rotation. 
• Perform any other duties that management reasonably require.

Qualifications & Experience:

• Must speak and write Greek and English very well. Knowledge of the Russian language will be considered as an additional advantage.
• At least 3 years’ experience in managerial position. 
• Cosmetology or other spa-related experience.
• Familiar with computer, Ms Office and digital tools. 
• Holder of an EU passport

Personal Characteristics:

• Very good organizational and communication skills with high level of responsibility, initiative and judgement.
• Pleasant and friendly personality, fair, honest reliable and polite.
• Ability to multitask, work in a fast-paced environment.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Act as a leader and create a team – work environment. 

Remuneration package 

• Competitive salary according to skills and experience.
• Strong collaborative and professional development environment

If this sounds like you please forward your CV to [email protected]. 

All applications will be treated with strictly confidence. CVs and personal data will keep secured and will only be stored for current or future employment purposes.

Only applicants that meet the above criteria will be considered and contacted.

Job Overview

The Spa Receptionist will ensure the smooth running and organisation of the reception in the most efficient and effective manner. He/she will deliver the highest possible standards of service to all guests, she/he should also be pro-active in maintaining and/or improving the department profitability in accordance with Hotel policies, procedures and standards. 

Main Responsibilities & Duties

Customer Awareness

• To understand who are the guests of the Serenity Spa, their expectations and needs, establish and maintain relationship/rapport through service and over the long term.
• To seek and action customer feedback at every opportunity and to implement the correct hotel service standards, monitor and strive for continuous improvement.
• To project a positive, professional and friendly image to the guests and the team members.

Health And Safety & Quality Assurance

• To ensure a safe workplace by identifying hazards and taking corrective action and to instruct employees on specific safe work practices.
• To thoroughly understand and adhere in all Hotel’s standards in customer service, product presentation and maintenance, cleanliness and hygiene.
• To actively participate in the daily running of the Spa operations and be vigilantly attentive to service details and delivery quality. 
• To inspect all Spa areas (front and back) to ensure cleanliness, physical condition and functioning equipment.

Service Delivery

• To demonstrate thorough knowledge and ability in the execution of all required daily Spa work and to carry out all Spa duties in accordance with the Spa Manager and all treatments are available on the programme. 
• To handle all internal and external telephone calls in polite and professional manner following the present procedures for telephone operators. 
• To book treatment & packages in an appointment book for both individual and tour operator guests. 
• Revenue Improvement 
• To ensure all subordinates/team members confidently recommend and merchandise all Hotel facilities, services and products, using “up-selling skills” and follow the method actively. 
• To implement and follow the Hotel’ sales plan, promotions and entertainment. 
• To identify, in conjunction with the Spa Manager, market needs and trends. 

Financial Management 

• To ensure that strict cost control measures are in place and adhered to in terms of storage areas, stock rotation and that new orders are in line with departmental costs and business levels. 
• To co-ordinate with all superiors methods for controlling wastage. 

General Duties

• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Qualifications & Experience

• Must speak and write Greek and English very well. Knowledge of the Russian language will be considered as an additional advantage.
• Minimum of two years’ experience in a reception/ customer service position. 
• Familiar with computer, Ms Office and digital tools. 
• Holder of an EU passport

Personal Characteristics

• Pleasant and friendly personality, fair, honest reliable and polite.
• Ability to multitask, work in a fast-paced environment.
• Very good communication skills.

Remuneration package 

• Competitive salary according to skills and experience.
• Strong collaborative and professional development environment
   

If this sounds like you please forward your CV to [email protected]. 

All applications will be treated with strictly confidence. CVs and personal data will keep secured and will only be stored for current or future employment purposes.

Only applicants that meet the above criteria will be considered and contacted.