Covid-19 Frequently Asked Questions

Dear Valued Guests,

Your safety and well being is of a paramount important to us. We would like to assure you that in these uncertain times, we are taking all enhanced measures to secure a safe environment for you and our staff, with a minimum disturbance to your holiday experience. 

Our resort is implementing and ensuring the safety of our guests and staff by continuously evolving and adapting to all guidelines, of the World Health Organization and of Cyprus Government Protocols and European regulations, regarding the Covid19. 

On behalf of the St Raphael Resort and Marina, we would like to thank you for your loyalty and trust, assuring you a safe and tranquil stay. 

The Management
 

 

Frequently Asked Questions

Before your trip to Cyprus, make sure you check on the latest announcements for new protocols of destination and epidemiological risk assessment of countries concerning Covid-19 here.

As from 1st June 2022, there are no restrictions for entry into the country. Only normal travel documents are required (identification and airplane boarding card).

All facilities and services are available following the Covid-19 measures, but might be amended from time to time dependings on the latest restrictions. 

All our staff is fully trained for all protective measures as per Cyprus Government and World Health Organization guidelines, regarding the Covid 19 and are ready to welcome you assuring you a safe and relaxing stay. 

 

Staff and suppliers’ temperature is daily taken via thermal cameras at staff and receiving entrances. Anyone with a temperature above 37.3ºC will not be permitted to enter hotel premises and be sent to medical authorities. 

 

All staff must wear masks in all indoor areas.

All hotel premises have installed wall mounted hand sanitizers, together with informative health and social distancing signage and guidance.

 

An on duty health officer is standby to answer all queries and or respond to any medical issues you may have.

 

All hotel rooms and public areas are comprehensively disinfected frequently, using high grade certified disinfectants and are daily ventilated with fresh air.

We have placed floor marking signs to ensure social distancing throughout the hotel.

 

Plexiglas partitions have been installed and we have rearranged the lobby furniture.

 

Reception staff must wear masks in all indoor areas.

Yes, they have changed. Check-in time at 15:00 hrs & check-out at 11:00 hrs, to ensure deep cleaning and sanitizing of rooms.

Guests will be advised to use the stairs more frequently than the elevators & only guests on the same booking are allowed to use the lift together, i.e. a family of 4. Outside every lift, hand sanitizer dispensers will be installed for the use of guests.

Yes, you do. Electronic Check-in and contactless payment check-out are available.

Yes. Room key Cards are UV sanitized and kept protected in a sealed case. 

Porter’s trolleys are disinfected and luggage are handled by the porter with personal protective equipment. 

Rooms are cleaned and disinfected daily. All staff entering rooms will be mandatory wearing their mask and gloves. All rooms are cleaned and disinfected by electrostatic sprayer before any new arrival.

All linen is washed on a 70-90ºC hot-cycle with all relevant detergents and bleach agents.

Yes, Room Service is available 24 hours at extra charge.

You can view the menu on your room TV and order by dialling via your phone the #15, or order/pre-order via our online room service ordering system here.

 

Our wide range of high quality bars & restaurants following all Covid19 safety measures and fulfill all our guests’ various tastes and moods.

All bars, restaurants and kitchens rigorously follow HACCP & ISO 22000:2005, 9001:2015 and 14001:2015.

Hands sanitization stations are available in all outlets.

Tables and furnitures have been re-arranged in order to keep the suggested distance as well controlling the maximum capacity of visitors.

Yes, tables have been re-arranged to follow the social distancing protocols and safely serve all guests in a relaxing and risk-free manner. 

Yes, reservation is required to ensure social distancing.

Buffets have been reorganized. Queuing to buffet is managed and monitored by a hostess in order to control social distancing. Restaurant Team Members will frequently disinfect buffets surfaces and replace serving utensils, spoons, tongues etc as often as possible. Guests using buffets should mandatory wear their own masks. Masks are also available on sale at the Souvenir Shop.

All restaurant menus are available digitally on the hotel’s website, as well by scanning the QR code available at the restaurant. Tablets are also available – please ask your waiter.

Yes, sunbeds and umbrellas will be available for use. Umbrellas are placed at 4m between the axles and sunbeds are placed at 2m apart, to meet social distancing requirements. 

Swimmers must keep a safe distance.

Yes, sunbeds, umbrella‘s pole and side table are disinfected after every guest use.

Yes, beach and pool towels will be available. 

 

All provided beach/pool towels have been hot cycled washed to 70ºC. 

 

Beach/pool towels are mandatorily placed on the sun-bed, under the bather’s responsibility.

Daily surveillance strengthening of pool water quality and frequent PH and chlorine tests are made.

Yes, the Sereniry Spa is available. All highly trained and experienced staff ensure a tranquil relaxed journey throughout all our spa’s therapeutic offerings. 

 

For online spa bookings please click here.

Yes, entrance to Spa facilities is only via appointment. All entering will be checked for high temperature. Anyone with 37.3ºC and above will not be permitted to enter the spa. 

All staff, therapists and guests must wear masks. Treatment beds and equipment are frequently disinfected and  equipped  with  a  single  use  paper  for  every treatment. 

 

Minimum one hour gap between massage and other beauty treatment when used the same room to allow deep cleaning and disinfection.

 

All spa areas are frequently and intensely cleaned and disinfected as per protocols.

Yes. However attendance at the gym must be scheduled so as to prevent congestion and conglomeration. Maximum 3 persons are allowed to use the gym at any given time.

All facilities of the gym and spa are operating except the steam bath, sauna and jacuzzi. Please contact the spa reception for further information. 

The distance between machines is 2 m.

 

All machines and equipment are frequently disinfected. 

 

Gym Room is frequently and intensely cleaned and disinfected. 

Temperature will be checked. Anyone with 37.3 and above will not be permitted to enter.

 

The maximum capacity of the gym is 10m² per athlete per space. 

Yes, outdoor animation and evening entertainment programme will be available as normal, keeping the social distancing rules.

Yes, the Kids Club is available. Our supervised kids clubs provide a range of  indoor and outdoor activities for children between 4 – 12 years old. 

Child Care Staff must wear masks.

 

Regular hand hygiene of staff, parents and children. 

 

Reservation is required to ensure social distancing of 1 child per 3m².

 

Trained staff constantly monitor children for any possible symptoms, and respond swiftly & safely. 

 

All  furniture, toys, books, etc. and all outdoor playground equipment, are regularly deeply disinfected  with certified products. 
 

  • Enhanced health, safety and hygiene protocols have been devised for all hospitality establishments, cultural sites and entertainment venues, and extensive training of staff has taken place prior to the destination opening for visitors. 

 

  • Physical distancing measures are followed, so that people who do not belong to the same travel group maintain a reasonable distance from each other. 

 

  • Adequate ventilation provisions are undertaken for all public indoor areas, so that apart from air conditioning there will be regular input of fresh air.

 

  • Antibacterial gel/liquid is available in all establishments, at entrances, reception areas, lounges, public toilets, lifts etc.

 

  • Use of masks is compulsory in all indoor areas (taxis, buses, diving/safari jeeps, lifts, theatres, malls etc). Areas where people are seated whilst consuming food and beverage are excluded (restaurants, coffee-shops, bars, snack-bars, lobby bars etc). Also exempted are beaches, swimming, pools and instances where persons are exercising. In any case, travellers should always consult the Visit Cyprus website for the latest information on this matter, as procedures are likely to change at very short notice. 

 

As of 1 June 2022, the suspension of the mandatory use of a protective mask indoors and in closed spaces, excluding high-risk areas such as hospitals, senior people’s homes, closed structures of vulnerable groups, health care facilities (outpatient clinics, medical centres, rehabilitation centres) and public transport. 

It is recommended to use masks in places where large numbers of people congregate, for people who belong vulnerable groups of the population and for people who interact with high-risk people.

In any case, travelers should always consult the Visit Cyprus website for the latest information on this matter, as procedures are likely to change at very short notice.

There are currently no restrictions on movement and travellers can enjoy all kinds of services and facilities across the destination, without the need to present any health certificates.

Please make sure you regularly check on the latest announcements by the Government of Cyprus https://www.pio.gov.cy/coronavirus/eng for latest restrictions. 

Action Plan

As the health and safety of our staff and guests is always our highest priority, an action plan has been designed.            

 

Procedures

The possible infected person will be guided immediately to a designated response room and local government health authorities will be informed to take over his/her care. 

 

Training

All staff has been trained on how to handle such a case, assuring the well-being of the possible infected person, and for preventing the spread of the virus. 

 

Safety

His/her regular and response room or workplace will be disinfected fully and his/her mates or colleagues will be tested.

  • The Cyprus government is committed to taking care of all travelers who test positive for coronavirus during their stay. The government will transfer these persons to designated facilities, covering the cost of lodging, food, drink, and medication; the traveler will only need to bear the cost of their airport transfer and repatriation flight, in collaboration with their agent and/or airline. 

 

  • A COVID-19 hospital with a surplus of available beds and intensive care units equipped with respirators, has been made available exclusively for travelers who test positive for coronavirus. 

 

  • A person who tests positive for coronavirus, may alternatively choose to self-isolate in a private home / apartment rental, at their own expense, provided that their room is not shared with others and that they do not make use of public facilities.

The duration of isolation for positive cases is 7 days from the date of testing positive and they are then released without the need to test negative. The duration of isolation can be reduced further if a traveler tests negative for coronavirus on the 5th day after testing positive (test should be PCR and the cost borne by the individual). Note that during the isolation period, it is mandatory for the traveler to self-isolate in their room or designated spaces at all times.

  • A dedicated email address has been set up by the Deputy Ministry of Tourism for this purpose at [email protected]